Kreuze Premium Halskette

In order to guarantee the lowest prices and high-quality products in the market, we ship our products directly from the factory to your doorstep. For this reason, our products are sourced from our international suppliers (Sweden, USA, Asia, and Europe).

The delivery time to any location is from 8 to 25 business days after the factory dispatch. This timeframe may vary depending on the efficiency of the postal service and customs. In the event of delays or unforeseen circumstances in the origin country (factory), such as strikes, the delivery time may be extended by an additional 15 business days.

Please note that all orders come with a tracking code. If the tracking is not functioning on our website, please contact us. The tracking code may take 3 to 7 days to be updated in the system from the posting date.

We are not responsible if the product cannot be delivered to the recipient due to an incorrectly filled delivery address on our website during checkout. We will provide a full refund for purchases that go missing.

It is important that you provide the means for the successful delivery to the address registered in your order.

There is no possibility of a refund if the order is returned to our Distribution Center because the consumer was unable to retrieve it from the local post office.

Versand

Our exchange and return policy is valid for up to seven days from the date of receiving the product.

In order to be eligible for an exchange, the product must not have been used and must be in the same condition as received, including its original packaging.

To initiate the exchange or return process, you must request the address to which the product should be sent via email or web chat in vibegod.shop.

Upon receiving the product, we will conduct an inspection and notify you of the receipt of the returned item. Subsequently, we will inform you of the approval or rejection of your refund request.

If approved, the refund will be processed, and the amount will be automatically credited to your credit card or the original method of payment within a few days.

If you have not yet received the refund, please check your bank account again and contact your credit card company, as there may be a time delay before the refund is officially posted. Processing times can often result in the refund not appearing on your statement or in your account.

Also, keep in mind that the delivery time for the exchanged product may vary depending on your location.

If you have followed all the procedures and still have not received the refund, please contact us through the email hi@vibegod.shop, and we will assist you further!

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